Click on the question to reveal the answer:
Q. How much will it cost?
A. There are no upfront fees. We only receive payment if your claim is successful. In which case, we charge 25% (+VAT). However a fee is payable if the case is not pursued at the client’s request.
Q. I can’t find the paperwork, can I still make a claim?
A. Yes, we just need your loan reference number which you can get from your lender.
Q. I have already paid off my loan and credit cards. Can I still make a claim?
A. Yes. You can claim for loans and credit cards already paid off.
Q. How many claims can I make?
A. You can claim back the PPI on each loan policy you were mis-sold. There is space for three claims on the application form.
Q. How much will I get back?
A. The amount you can claim will vary depending on your bank or lender but to give you a rough idea, on a loan of £10,000 you could claim back around £2,000 plus interest.
Q. How long will it take?
A. Many claims are paid within 90 days. However, if your lender is no longer trading, we have to go through a Government Compensation Scheme, which can take up to six months. Or, if your lender refuses to pay, we may have to go to the Financial Ombudsman, which means the process may take longer.
Q. I have already written to my bank/lender and they rejected my claim. Can you do anything?
A. Send us all the documentation you have, including the rejection letter you received from your bank/lender and we will endeavour to help.
Q. I don’t fully understand
A. Don’t worry, nor do a lot of people! Please feel free to call us (0800 068 8402) and allow us to explain one to one, you’re under no obligation whatsoever.
Q. Will my lender penalise me for making a claim?
A. All mortgage lenders are regulated by the Financial Services Authority (FSA) and as such must adhere to the principles of TCF (Treating Customers Fairly). As such your lender must review your claim and process it in an objective manner. By claiming you are attempting to rectify mistakes made by the lender so they can not penalise you in any way and all your rights as a consumer remain in force.
Q. Who are Robin Hood Refunds?
A. Click here for a detailed explanation of who we are and our philosophy
Q. If my loan was taken out years ago can I still claim?
A. Yes you can on all cases if your loan was taken out after January 15th 2005 and it had PPI. If your loan was taken out prior to this date we may still be able to get you your money back however it does depend upon the lender. If you need clarification regarding your eligibility you can call us on 0800 068 8402.
If you have any other questions about any of our services or the processes involved please call one of our dedicated claims experts on 0800 068 8402 or alternatively e mail info@robinhoodrefunds.com.
